Frequently Asked Questions (FAQ)
▶ How to place an order for flower delivery in Denmark?
Placing an order for flower delivery in Denmark is easy and fast! Click on the "Order flowers" button on our website, select the desired bouquet and follow the instructions in the order form. If you have any questions or difficulties, you can always contact our support service.
▶ Can I order same day flower delivery?
Yes, we offer a same day flower delivery service for orders placed before a certain time (usually before 2pm local time). For more detailed information on delivery times and options, please contact our support team.
▶ How can I pay for my order?
We accept various payment methods, including credit cards, PayPal, and some local payment systems. All your payments are protected thanks to the use of modern encryption technologies.
▶ Can I add extra gifts such as a card or candy to the bouquet?
Yes, we offer the option to add various gifts to your order, such as cards, candies, soft toys or balloons. When placing an order, you will see all available additional options.
▶ How can I be sure that my bouquet will be delivered on time?
We always do our best to ensure timely delivery. After placing your order, you will receive a confirmation with delivery details, and our couriers work responsibly to ensure that your flowers are delivered on time and in perfect condition.
▶ What to do if the recipient is not at the address when flowers are delivered?
If the recipient is not there, our courier will try to contact him or leave the flowers with a trusted neighbor or at the reception (with the consent of the recipient). We can also negotiate a new delivery time at no extra charge.
▶ Can I cancel or change my order after placing it?
Order cancellations or changes are possible, but they depend on the status of your order. Please contact us as soon as possible after placing your order for details.
▶ What quality guarantees do you provide?
We carefully select each bouquet from the freshest flowers and guarantee their high quality. If you or your recipient are not satisfied with the delivered bouquet, please contact us and we will do our best to resolve the issue.
▶ If you have any questions, please do not hesitate to contact us via the feedback form on our website or by calling our hotline. We are always happy to help!