1. Orders for delivery of flowers to the World drawn at least 2 days in the CIS - for the day.
2. When ordering, the CIS and the world needs to take into account that the order will be delivered in the time interval - from 10:00 to 19:00. Making your reservation at a specific time and can not be taken only as a wish.
3. Mandatory components of the order must be flowers. Additional products (sweets, soft toys, balloons, etc.) can only be complementary to the bouquet. In the absence of additional goods partners reserve the right to deliver more colors.
4. Our partners have the right to substitute components of the bouquet in the absence of color data in a particular country or lack of them in a certain season.
5. In bouquet delivery World is delivered, usually an even number of flowers. An odd number of flowers, as we have accepted to give, is a funeral abroad.
6. Be sure to specify the recipient's phone number and address details, with the index or home area. In the absence of telephone delivery is not guaranteed. We reserve the right to leave the order to third parties (relatives, colleagues, neighbors, concierge, etc.)
7. If the address is inaccurate or the recipient is not available at this address - it can be a delay of the order, nor does it fulfill the order. If the address is incorrect refund for nondelivery or late delivery of a bouquet is not made. And also, our partners have the right to leave a bouquet of his neighbors.
8. If you have contact phone partners have the right phone to the recipient before the delivery, if necessary, even if you have indicated that the recipient of the call up is not necessary. To avoid misunderstandings, discuss it with the manager before placing the order.
9. 9. In almost all countries around the world on Sunday delivery is not possible, so your order will automatically be moved to Monday. If order is placed for national holiday in chosen country, your order will be automatically moved to next working day.
10. Order is delivered by default, if within 2 days we have no feedback from partners. Delivery report will come to your email within 2 working days from order date. If you have to confirm, but you have information that the order was not delivered, please contact us for clarification.
11. The request for order status and other requests by the order are completed within 24-48 hours.
12. Photos at the time of delivery in the World is not provided by the CIS - on request and can not be guaranteed.
13. Greeting card for the order of the world will be given in Latin characters and must not exceed 200 characters.
14. Cancellations received no later than 2 working days before the date of the order, otherwise, no refund. Complaints pertaining to your order, you must apply within 7 working days from order date.

Making an order for international delivery, you agree to these terms.